Print Your Booking Confirmation:
Once the system has correctly received your reservation data, you will have to print the page which will be your final booking confirmation that will contain your reference number, booking information (room details, dates of stay, room rates, etc), hotel details including telephone number and address, indications about the way to cancel your booking.
For Your convenience, you will also receive a Booking Confirmation Email:
Your email booking confimation will contain the same reference number that you'll find in the above mentionned electronic confirmation: booking details (room details, dates of stay, room rates, etc), hotel details including telephone number and address, indications about the way to cancel your booking.
How long does it take before I get my email
You will have an instant confirmation to print directly on line. In the same time, you will receive an instant answer by our Hotel system to your e-mail box.
Is it possible to cancel my booking?
YES, of course you can cancel your booking unless you booked a not refundable room. Cancellations to confirmed reservations can be made without penalty by observing the Cancellation Policies which are in the rates web-page of the hotel, and that are indicated in the confirmation e-mail sent.
Is it possible to cancel my not refundable booking?
NO, you cannot cancel your not refundable booking. The total amount is not refundable in case of cancellation, no-show or modification.
Frequently Asked Questions - Customer Care
How do I find available hotels only for the period I want to stay in Rome?
First of all, select the date of your stay, the number of nights and the number of persons.
You can select a category and a location or you can start a general search leaving the fields "All categories" and "All locations". Then click on search and only available hotels or those dates will be displayed.
Where can I find the hotel's contact information (address, phone number..)?
Once you have made a reservation, the telephone number, the fax number and E-mail address of the hotel will be provided immediately online and on your confirmation E-mail. The address is also shown in the web-page dedicated to the hotel.
remember that once you have a confirmed reservation, you can check, print, cancel or request a change by clicking on the User Area on the bottom-right corner of our website and entering your booking number and password.
Where can I find directions to the hotel?
In the hotel's web pages you will find a mený voice "Map" dedicated to its directions from the airports, from the central station and from the nearest subway stop. You will also find a detailed map with the hotel's position in the area.
What's the difference between a Double room and a Twin room?
A Double room is a room for 2 people with 1 bed. A Twin room is a room for 2 people with 2 separated beds.
Rates on your website are per person or per room?
Rates displayed on our website are always per room.
Do I pay a reservation fee to nyceRome.com?
No, never, we do not charge any reservation fee.
Is breakfast included in the room's rate?
It depends by the hotel's policy. You will find what rate includes in the hotel's webpage "Rates and Special Offers", as well in your booking confirmation E-mail.
Why do I need to give my credit card details?
The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show.
What types of credit card can I use to complete the reservation?
MasterCard, Visa, American Express, Diners Club and JCB can be used on our website. However, it is possible that the hotel doesn't accept one or more of these card types.
Debit cards or pre-payed credit cards are never accepted to guarantee reservations.
Can I pay for my stay in advance?
You can make your reservation giving the credit card on guarantee and then contact the hotel to arrange the pre-payment.
Do I have to pay for my stay at the hotel with the same credit card used to make the reservation?
Usually the hotels accept payment for the stay on a different card from the one given on guarantee or accept cash payments. Please ensure that the new card is accepted by the hotel.
I don't have a credit card. Can I still book a room?
No. Unfortunately a credit card is a compulsory part of the our reservation process.
Is it safe to fill in my credit card details?
Yes, your credit card information are sent through a secure server. Our SSL certificate has been issued by Thawte.
How do I know that my reservation is confirmed?
Once the system has correctly received your reservation data, you will have to print the page which will be your final booking confirmation that will contain your reference number, booking information (room details, dates of stay, room rates, etc), hotel details including telephone number and address, indications about the way to cancel your booking. For Your convenience, you will also receive a Booking Confirmation E-mail:
Your e-mail booking confimation will contain the same reference number that you'll find in the above mentionned electronic confirmation.
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Please, contact us at info@nyceRome.com
informing about your booking number or the name of the reserved hotel.
Can I book a hotel for day use?
No, one night is the minimum that can be booked on our website.
What are the check-in and check-out times of a hotel?
Check-in and check-out differ for each hotel. You will find them on the "Description" web page dedicated to the hotel.
I want to check out after the defined check out time. Is it possible?
Pre-arrangement of late check out is generally not possible due to availability of the rooms. In any case, you can contact the hotel directly once the room-booking will be done using the contact details in your confirmation email.
I will be arriving earlier or later than the defined check-in time. Can I check-in?
Only the hotel can confirm different check-in times. In any case, you can contact the hotel directly once the room-booking will be done using the contact details in your confirmation email.
How do I cancel my reservation?
To cancel a reservation you must click on the User Area on the bottom-right corner of our website and entering your booking number and password.
How do I modify my reservation?
To modify a confirmed reservation please send an e-mail to info@nyceRome.com
informing about your booking number and the change needed.
How do I know that my booking is cancelled?
After your reservation has been cancelled, you will receive an email to confirm your cancellation.
If you don't receive the cancellation e-mail, please contact us at info@nyceRome.com